Vortex Cannon Entertainment respects the privacy of its players and recognizes the importance of providing a secure environment for their data. We have adopted this Privacy Policy (“Privacy Policy”) that explains how and why we collect, store and use the information you provide us.
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Who is processing your data?
Vortex Cannon Entertainment is the data controller for the processing of your personal data.
For the performance of certain games and platform services, your data may be controlled by Vortex Cannon Entertainment in the EU.
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What information do we collect, and how long do we keep it?
We collect information from or about you in the following ways:
Information provided by you. Information provided by you when you create or update your account(s); while you use our social features and channels to communicate with others; while you are receiving customer service support.
Information we get or generate from your use of our games or services. We may collect data related to: your game play and in-game activity, the services that you use and how you use them.
Information collected from external sources. We may receive information about you and your activities from third parties when you link to external accounts (such as Facebook, PlayStation, XBOX or Twitch, etc.). We might also obtain information from public sites on the internet, such as Twitch, Instagram and YouTube, to mention a few. For example, if you login to a site or app using Facebook Connect you may be asked if you wish to share information from your Facebook account with us. If you participate in a game or other feature where your score is posted on social media content, or if you use a “like” or a “share” button for a feature on our sites or apps, then the third party may share information with us.
We treat all information associated with your account as personal information. Vortex Cannon Entertainment collects the following categories of data depending on which product(s) or service(s) you are interested in or interacting with. We usually retain data for only as long as necessary to provide you with products, services and an immersive entertainment experience. Exceptions are noted below.
ACCOUNT DATA
Player Account Data refers to information that is provided and generated when a player creates his or her account. Most of this data is available to the player by logging into his or her account and can be updated by the player in the account settings section.
Who has access to this type of data? Customer Service.
CUSTOMER SERVICE
We also use the information we collect while assisting players through our customer support services to investigate and address players’ concerns and monitor and improve our services. Information gathered or produced during support of our players is retained for up to 2 years to ensure that we address concerns and issues in the best way possible.
Examples: Issues raised, case history, restrictions history, contact details, customer service communications, account notes.
Who has access to this type of data? Most of the time, it’s just Customer Service and occasionally Game Team access this data.
SOCIAL DATA
Vortex Cannon Entertainment uses the information we collect from players’ actions to enable communications between our players on our website and on-line gaming.
Examples: Forum, posts, comments, username.
Who has access to this type of data? Customer Service.
TRANSACTIONS
We collect transaction details related to the licensing and purchasing of our products and services.
We collect and store information about your subscriptions in the Private Club (for example: when you are registered, which version of the subscription you have chosen, etc.). We can use this data only for audit purposes and it may be retained for up to 1 year.
As for payments and transactions details, we may collect or store your payment information. Some data is stored by third-party payment companies (e.g. PayPal) in accordance with their Privacy Policy.
Examples: Order details/history, subscriptions, chargebacks, refunds.
Who has access to this type of data? Customer Service.
ACTIVITY DATA
When a player interacts with our services, we may collect server logs. In most cases, server logs are retained between 30 days and 90 days.
Examples: IP address, access dates and times, activity region and activity logs.
Who has access to this type of data? Customer Service.
DEVICE DATA
We may collect information about the devices used to access our services.
Examples: Hardware models, operating systems and versions.
Who has access to this type of data? Customer Service.
COMMUNICATIONS
Vortex Cannon Entertainment may use the information we collect from players or partners to communicate with our players about our current and upcoming products, services, promotions, studies, surveys, news, updates and events.
Examples: Name, email address, survey details, activity history.
Who has access to this type of data? Customer Service.
GAME DATA
Game data are generated while a player plays our games. We keep records of players’ game licenses, progress, history, stats, in-game purchases and interactions with other players.
Who has access to this type of data? Customer Service.
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Why do we process your data?
Vortex Cannon Entertainment collects and uses your data for the following purposes:
Gameplay Experience. Creating the well-designed, highly enjoyable entertainment experiences you can find within our epic games! This includes:
Progress and History, Unlocks, Game Currency
Examples of data used:
GAME DATA: Game stats, match history, quest in progress, etc.
Player’s Account, Security. Players of most of our games use a Vortex Cannon Entertainment account to house assets, communicate with friends and learn about our games and services. This includes:
Player’s Account
Examples of data used:
ACCOUNT DATA: Name, email address, age, sex
ACTIVITY DATA: IP address, login information
Global Customer Service. We provide you with personalized support to investigate and address any possible difficulty you might experience with our games, your account or your purchases. This includes:
Customer Service
Examples of data used:
ACCOUNT DATA: Country, language, age, sex
ACTIVITY DATA: IP address, region, timestamp
GAME DATA: Game account, Username
Forum Moderation
Examples of data used:
SOCIAL DATA: Forum posts
Business Operations. We process orders for our products and services. We collect transaction details related to the licensing and purchasing of our products and services.
We collect and store information about your subscriptions in the Private Club (for example: when you are registered, which version of the subscription you have chosen, etc.)
As for payments and transactions details, we do not collect or store this information.
This includes:
Store Purchase
Examples of data used:
ACCOUNT DATA: Email address, username
ACTIVITY DATA: IP address
TRANSACTIONS: Refund details, subscriptions, payment details
Social Features. We enable communications and experience sharing between our players. This includes:
Forums
Examples of data used:
ACCOUNT DATA: Username
SOCIAL DATA: Forum content
Communications with our players. We communicate with our players about products, services, promotions, studies, surveys, news, updates and events. We conduct polls and create topics for discussion in the forums to know the opinion of our players.
Specifically, we use your data for the following Publishing purposes:
Surveys
Examples of data used:
COMMUNICATIONS: Age, country, gender, IP address
Mobile Push Notifications
Example of data used:
DEVICE DATA: Phone Device Token
Unethical Behavior Prevention. One of our core values is: Play Nice; Play Fair. We devote resources to minimize fraud, cheating and abusive behavior. This includes:
Abuse and Cheat Detention
Examples of data used:
ACCOUNT DATA: Username
ACTIVITY DATA: IP address
Account Compromise Prevention
Examples of data used:
ACCOUNT DATA: Username
ACTIVITY DATA: IP address
TRANSACTIONS: Payment method
Account Restrictions and Penalties
Examples of data used:
ACCOUNT DATA: Username
ACTIVITY DATA: IP address
CUSTOMER SERVICE: Account restrictions history, penalty history
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What are Vortex Cannon Entertainment’s legal bases for data processing?
We process the above in accordance with the legal bases determined as follows:
Necessary for the performance of your game contract or any other feature you request or enable. These are required, and ceasing their processing will remove access to certain features or to the game service altogether. This includes using information for:
Abuse and Cheat Detention and Sanctions
Account functionality
Account Compromise Prevention
Global Customer Service
Forums
Game functionality
Vortex Cannon Entertainment cloud platform
Purchases
Consent. You can withdraw your consent to these at any time.
Consent obtained in other instances
Cookies and Tracking Technology – Information stored on your device (cookies and similar tracking technology), so that we can better understand how our sites and apps are used and send more relevant offers to you. See the Tracking Technology section below regarding how to withdraw this consent.
Legitimate interest. We use your data for purposes that are not harmful to your privacy and that can be reasonably expected within the context of your relationship with Vortex Cannon Entertainment. This includes using information for:
Analytics & Data Segmentation
Business Optimization and Service Development
Customer Support
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With whom may we share your data?
Vortex Cannon Entertainment websites have comments, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a comments, forum, or chat area, please be aware that the information is being made publicly available on-line and the user does so at his or her own risk.
With other players and/or the general public. Information may be viewable by your friends, people in games, or the public in general if you play our games, use certain features in our games, use certain features on our platforms or make posts in the forums.
For legal reasons or in the event of a dispute. Vortex Cannon Entertainment may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request. This includes sharing your information with law enforcement officials, government authorities or other third parties as necessary to enforce our Terms of Service, user agreements or other policies to protect Vortex Cannon Entertainment rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services.
We do not share your personal information with any third-party companies. When players purchase Privat Club access, they may leave their data for the company that processes their payment according to the agreement between the third company and the player.
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International Transfer
Your personal data will be transferred to and processed in the EU where our database operate. We use European Commission approved contract clauses to protect your personal data.
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What rights do I have?
Access my data:
You may be able to receive a report about the data Vortex Cannon Entertainment stores about you. You can send your request to DPO@vortexcannon.org. Terms of consideration – 30 days.
Erasure:
You may have a right to request the deletion of some your data. Vortex Cannon Entertainment is required by law to retain certain data. You can send your request to DPO@vortexcannon.org. Terms of consideration – 30 days.
Object:
You may object to the processing of your data if you believe Vortex Cannon Entertainment doesn’t have the appropriate rights to engage in that processing or if you wish to ask Vortex Cannon Entertainment not to process your personal data for direct marketing purposes.
Rectification:
You can correct your personal data if you feel it’s inaccurate. Please log in to your Vortex Cannon Entertainment account and use the account management settings to make the changes.
Restrict Processing:
You can request that your data no longer be processed in certain cases. When objecting, you will be given an option to restrict processing.
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What are tracking technologies, and how are they used?
Vortex Cannon Entertainment may use tracking technologies like cookies, beacons, tags, scripts and unique codes used in apps. These technologies are used in analyzing trends, administering the websites or apps, tracking users’ movements around the websites or apps and gathering demographic information about our user base as a whole.
We use this technology for various purposes, including our shopping cart, maintenance of user settings (e.g. language preference) and authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our websites, but your ability to use some of the features or areas of our websites may be limited.
All information is collected automatically and is not shared with third parties.
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What are Internet Protocol addresses?
An Internet Protocol (“IP”) address is the unique number assigned to your computer. Vortex Cannon Entertainment may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused.
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What level of security is applied to your personal information?
To help protect the privacy of the data and personally identifiable information you provide to us and that we learn from you, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees indicated above.
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Further Information or Complaints
All games and official site that made by Vortex Cannon Entertainment are for adult use only. If you are under 18 years old, you do not have the right to use the website, services and download games Vortex Cannon Entertainment.
All in-game generated data, necessary for the game to work, which created in the process of your gaming – belongs to Vortex Cannon Entertainment. All this data is not the personal information of the players and stored in encrypted form.
If you have questions or concerns regarding data protection at Vortex Cannon Entertainment, you may contact us by writing to DPO@vortexcannon.org.
Vortex Cannon Entertainment, updated 1/2020.